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What’s New in BlackBerry UEM Version 12.7 Part One

BlackBerry UEM version 12.7 is a service pack (SP) update for the UEM product. This release includes a number of new features that you will find useful and interesting. This post provides details about the new features for Microsoft Intune, device management, the management console, UEM self-service, and monitoring.

Read on to learn more about those new updates, then click over to our other blog post to learn what UEM 12.7 adds for app management and iOS, Android, and Windows 10 devices.

Microsoft Intune integration: For iOS and Android devices, if you want to protect data in Microsoft Office 365 apps using the MAM features of Microsoft Intune, you can use Intune to protect app data while using BlackBerry UEM to manage the devices. Intune provides security features that protect data within apps. For example, Intune can require that data within apps be encrypted and prevent copying and pasting, printing, and using the Save As command. You can connect UEM to Intune, allowing you to manage Intune app protection policies from within the UEM management console. Note: The Microsoft API that allows UEM to connect to Intune is currently in Beta. Service interruptions could occur for this feature if Microsoft makes significant changes to the API.

Wearable devices: You can activate and manage certain Android-based, wearable devices in BlackBerry UEM. For example, you can manage Vuzix M300 Smart Glasses. Smart glasses provide users with hands-free access to visual information such as notifications, step-by-step instructions, images, and video and allow users to issue voice commands, scan bar-codes and use GPS navigation. Examples of BlackBerry UEM management capabilities that are supported include: Device activation using QR codes, IT policies, app management and location services.

Management console

Bulk updates: You can now send the following commands to multiple devices:

  • Update device information
  • Delete all device data
  • Delete only work data
  • Remove devices;
  • Change device ownership
  • Update OS (for supervised iOS devices

Upload a certificate: User credential profiles now allow administrators or users to upload a certificate to push to devices.

Customize the consoles: You can add a custom background image for the log in screen, a custom logo, and a custom name for BlackBerry UEM Self-Service.

User certificate upload: User credential profiles now allow users to upload certificates to BlackBerry UEM that can be associated with Wi-Fi, VPN, and email profiles.

Admin commands: The remove device command lets you remove a device from BlackBerry UEM.

License expiration date: The Licensing summary page in the management console now always displays the license expiration date instead of displaying the date only within the warning period.

User search: On the top right corner of the User > Managed devices screen, there is a User search link that you can use as an alternative method to search for users by name. Note that if you log out of the console when you are on the User search screen, when you log back into the console you will be returned to the User search screen.

Login notice: The character limit that can be used in the login notice for the BlackBerry UEM management console and BlackBerry UEM Self-Service has been increased. The maximum number of characters is now 50,000.

Notes field: A notes field has been added for users. Administrators can use the notes field to keep track of any special information about the user. This information is stored against the user object and not against an individual device. If the user is removed, the information in the notes field is also removed.

Password complexity: In Settings > General settings > Activation defaults, administrators can specify minimum or maximum password complexity for automatically generated activation passwords. Administrators can specify password length as well as if lowercase letters, uppercase letters, numbers, or special characters are required for the password.

Gatekeeping profile: You can now configure the gatekeeping servers in a gatekeeping profile instead of in an email profile. During an upgrade to BlackBerry UEM 12.7, gatekeeping profiles are automatically created if you previously configured gatekeeping in email profiles.

User role: A new ‘user role’ setting allows you to configure whether users have permission to create access keys in BlackBerry UEM Self-Service.

BlackBerry UEM Self-Service

Activation password email: You can configure BlackBerry UEM Self-Service to send an activation email to users when they create activation passwords using BlackBerry UEM Self-Service.


Event notifications: You can set up notifications so that emails are sent to administrators when certain events occur in BlackBerry UEM or on devices. For each event notification you can configure a recipient list, select the days and times to send notifications, and select an email template to use.

Monitor BlackBerry Work: You can monitor the performance of the BlackBerry Work app and choose the issues that you want to be reported.

Policy rules

New policy rules were added for BlackBerry UEM 12.7. To see the new rules, in the BlackBerry UEM Policy Reference Spreadsheet, in the ‘Introduced in BES12/BlackBerry UEM Version’ column, click the arrow and select 12.7.0.


For more information about these and other BlackBerry UEM features, visit http://help.blackberry.com/en/blackberry-uem/current/.  You can also read about some of our customer success stories. See how This High-Security, International Law Firm Works Better and Smarter With BlackBerry Software, or how BlackBerry UEM Helps This Leading Train Leasing Company Stay on Track.


To read more click here.







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